1. Introduction
At EcomEx, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, and safeguard your information when you visit our website or use our courier, logistics, warehousing, fulfillment, and related services.
By accessing our website or using any EcomEx services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
2. Information We Collect
We may collect different types of information depending on the services you use, including:
- Full Name
- Email Address
- Mobile Number
- Pickup & Delivery Address
- Company Name
- Shipment Details
- Billing Information
- Payment Information
- IP Address
- Browser Information
- Device Information
- Website Usage Data
3. How We Use Your Information
The information collected may be used for the following purposes:
- Processing shipment bookings
- Coordinating pickups and deliveries
- Providing shipment tracking
- Customer support
- Payment processing
- Sending shipment updates and notifications
- Improving website performance
- Enhancing customer experience
- Fraud prevention
- Legal and regulatory compliance
4. Shipment Information
To successfully process courier and logistics services, EcomEx may collect shipment-related information, including sender details, receiver details, parcel dimensions, shipment value (where applicable), and delivery instructions.
This information is used solely for operational and service-related purposes.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, analyze visitor behavior, remember user preferences, and enhance browsing experience.
Users may choose to disable cookies through their browser settings; however, certain website features may not function properly.
6. Data Security
EcomEx implements appropriate technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Although we strive to maintain high security standards, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Information Sharing
EcomEx does not sell, rent, or trade customers’ personal information.
Information may be shared only when necessary with:
- Logistics partners
- Delivery personnel
- Warehouse partners
- Payment gateway providers
- Government authorities (where legally required)
- Technology service providers assisting in business operations
All such parties are expected to maintain appropriate confidentiality and security standards.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics providers, or communication platforms.
EcomEx is not responsible for the privacy practices or content of such third-party websites.
Users are encouraged to review the privacy policies of those websites before providing personal information.
9. Payment Information
Payments made through our website are processed using secure third-party payment service providers.
EcomEx does not store customers’ complete debit card, credit card, UPI PIN, net banking credentials, or other confidential financial information.
10. Communication
By using our services, you consent to receive communications from EcomEx through:
- Phone Calls
- SMS
- WhatsApp (where applicable)
- Service Notifications
These communications may include shipment updates, delivery notifications, customer support, promotional offers, and important service announcements.
11. Data Retention
We retain customer information only for as long as necessary to:
- Provide services
- Maintain shipment records
- Resolve disputes
- Meet legal obligations
- Improve business operations
After the applicable retention period, information may be securely deleted or anonymized.
12. User Rights
Depending on applicable laws, users may have the right to:
- Access their personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
- Request information regarding data processing
Such requests may be submitted through our official customer support channels.
13. Children’s Privacy
EcomEx services are not intended for individuals under the age of 18 without the supervision or consent of a parent or legal guardian.
We do not knowingly collect personal information from children.
14. Changes to this Privacy Policy
EcomEx reserves the right to modify or update this Privacy Policy at any time to reflect changes in business practices, legal requirements, or service improvements.
The revised version will become effective immediately upon publication on our website.
Users are encouraged to review this Privacy Policy periodically.
15. Governing Law
This Privacy Policy shall be governed by the applicable laws of India.
Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the competent courts where EcomEx maintains its registered office.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the official contact details provided on the EcomEx website.
Our support team will make reasonable efforts to address your queries in a timely and professional manner.