1.Terms of Use
Welcome to EcomEx.
These Terms & Conditions (“Terms”) govern your access to and use of the EcomEx website, courier booking platform, logistics solutions, and all related services provided by EcomEx. By visiting our website, requesting a shipment, booking any courier or logistics service, or otherwise using our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
EcomEx provides domestic and international courier services, e-commerce logistics, warehousing & fulfillment, last-mile delivery, reverse logistics, hyperlocal delivery, and other supply chain solutions. All services are offered subject to these Terms, our operational policies, and applicable laws and regulations.
Users are responsible for providing accurate shipment details, contact information, delivery addresses, and any other information required for successful service execution. EcomEx reserves the right to refuse, suspend, or cancel any booking that contains false, incomplete, misleading, or unlawful information.
By using our website or services, you agree not to misuse our platform, interfere with its functionality, attempt unauthorized access, upload malicious content, or use our services for any activity prohibited under applicable law.
EcomEx continually strives to provide accurate information regarding its services, delivery timelines, pricing, and operational policies. However, certain information, service availability, or business processes may be updated or modified from time to time without prior notice to improve our services or comply with legal and operational requirements.
If you do not agree with any part of these Terms & Conditions, you should discontinue the use of the EcomEx website and services immediately.
We recommend that all customers review these Terms & Conditions carefully before using our services, as they define the rights, responsibilities, and obligations of both EcomEx and its customers.
2. Eligibility
Our services are intended for individuals, businesses, organizations, and e-commerce sellers who are legally capable of entering into binding agreements. By using our services, you confirm that the information provided by you is accurate, complete, and up to date.
3. Services Offered
EcomEx provides domestic courier services, international shipping, e-commerce logistics, warehousing & fulfillment, last-mile delivery, reverse logistics, hyperlocal delivery, B2B logistics solutions, and other supply chain services. Service availability may vary depending on location, operational feasibility, and regulatory requirements.
4. Shipment Booking
Customers are responsible for providing accurate shipment details, including sender and receiver information, parcel dimensions, weight, declared value (where applicable), and delivery address. Incorrect or incomplete information may result in shipment delays, additional charges, or cancellation of the booking.
5. Payment Terms
All applicable shipping charges, taxes, surcharges, and additional service fees must be paid according to the selected payment method and service agreement. EcomEx reserves the right to revise pricing, introduce new charges, or modify service fees without prior notice where permitted by law.
6. Prohibited & Restricted Shipments
Customers must not ship items prohibited under applicable laws or EcomEx policies. Restricted items may include hazardous materials, explosives, flammable substances, illegal drugs, firearms, counterfeit products, live animals, currency, precious metals, perishable goods without approval, or any other item restricted by government authorities.
7. Packaging Responsibility
Customers are responsible for ensuring that shipments are packed securely using appropriate packaging materials suitable for transportation. EcomEx shall not be liable for damages caused due to inadequate or improper packaging provided by the customer.
8. Delivery Commitment
Estimated delivery timelines are provided for reference only and are subject to operational conditions, weather, transportation disruptions, government restrictions, customs clearance, natural disasters, or other circumstances beyond our reasonable control.
9. Shipment Tracking
Shipment tracking information is provided to assist customers in monitoring their consignments. While EcomEx strives to maintain accurate and timely tracking updates, temporary delays or technical interruptions may occasionally occur.
10. Customer Responsibilities
Customers agree to use our services lawfully, provide genuine information, cooperate during pickup and delivery, and ensure that shipments comply with all legal and regulatory requirements. Any misuse of our services may result in suspension or termination of access.
11. Cancellation & Refund Policy
Shipment cancellations and applicable refunds shall be processed according to the service stage and EcomEx operational policies. Once a shipment has been collected or dispatched, cancellation requests may not be accepted, and applicable charges may apply.
12. Limitation of Liability
EcomEx shall not be liable for indirect, incidental, consequential, or special damages arising from delays, operational interruptions, third-party actions, customs procedures, force majeure events, or circumstances beyond our reasonable control. Compensation, where applicable, shall be governed by our service policy and applicable law.
13. Intellectual Property
All content available on the EcomEx website, including logos, trademarks, graphics, text, icons, images, software, and branding materials, is the exclusive property of EcomEx or its licensors. Unauthorized copying, reproduction, modification, or distribution is strictly prohibited.
14. Privacy & Data Protection
The collection, storage, and processing of customer information are governed by our Privacy Policy. By using our services, you consent to the collection and use of your information for operational, customer support, security, and legal compliance purposes.
15. Third-Party Services
Certain services offered by EcomEx may involve third-party logistics partners, transportation providers, payment gateways, customs agencies, or technology service providers. EcomEx is not responsible for the independent policies or actions of such third parties.
16. Modification of Terms
EcomEx reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Continued use of our website or services after such changes constitutes acceptance of the updated Terms.
17. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the competent courts located in the jurisdiction where EcomEx maintains its registered office, unless otherwise required by applicable law.
18. Contact Information
For any questions regarding these Terms & Conditions, customer support requests, legal inquiries, or service-related concerns, customers may contact EcomEx through the contact details provided on our official website. Our support team will make reasonable efforts to respond to all genuine inquiries in a timely manner.